This needs to be thoroughly investigated by the Department for Work and Pensions (DWP).
Claimants should not be facing particular questions about cash use.
Millions of people, claimants and many others, prefer to use cash since it helps them to budget more carefully.
The implication is that if you use a card or digital for 100% of your purchases, that’s ok with the DWP
As one claimant makes clear:
“It's your choice how you to choose to spend your money, I take cash out often as I can visually see it, thus manage it better."
Cash use is NOT suspicious.
It is PRUDENT - and should be encouraged, NOT stigmatised in ANY way.
Any claimant who feels pressure from the DWP should contact us at info@paymentchoicealliance.org and the Alliance will take the matter up with the “Authorities”.
Source: birminghammail.co.uk/news/cost-of-living/im-universal-credit-worry-every-31630831.amp